Do you have an exchange policy?
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened BOUCHRA HAIR Extension set for a set of the right color within seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
Clip in and pre-bonded extensions cannot be exchanged or returned, as it is difficult to know if one has tried/worn them on and due to hygienic reasons LAW prohibits exchange or return of clip-in and pre-bonded extensions.
All ITEMS purchased with a discount code are considered FINAL SALE items and are not eligible for return or exchange. You may only return or exchange any BOUCHRA HAIR ITEMS if the item was purchased at full price.
Why are BOUCHRA HAIR Extensions non-exchangeable if opened?
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
How can I exchange my hair extensions to the right color?
You must contact us first at (firstname.lastname@example.org) within the industry leading Seven (7) days exchange period.. All BOUCHRA HAIR Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address and instructions, which is in SHARJAH, UAE, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
Do I have to pay for the shipping of my exchange?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as BOUCHRA HAIR will not be held responsible for lost returns.
Shipping costs associated with us sending you your exchange will apply.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened BOUCHRA HAIR Extension set for a set of the right color within Seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
When will I receive my exchange?
We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.
What is the exchange period?
We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
May I exchange BOUCHRA HAIR Extensions without contacting you?
No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility
How may I contact you?
You may contact us by e-mail at email@example.com and we will reply to you within 24 hours.
If you wish to exchange your item(s) please follow our Refund policy.