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Refund Policy

Refund Policy

Do you have a return policy or exchange policy?

Yes, we are pleased to offer a return policy on unopened hair extensions within Seven (7) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

Clip in and pre-bonded extensions cannot be exchanged or returned, as it is difficult to know if one has tried/worn them on and due to hygienic reasons LAW prohibits exchange or return of clip-in and pre-bonded extensions.

All ITEMS purchased with a discount code are considered FINAL SALE items and are not eligible for return or exchange. You may only return or exchange any BOUCHRA HAIR ITEMS if the item was purchased at full price.

May I return my order?

We are more than happy to accommodate returns on hair extensions! As long as the warranty sticker has not been broken, and the tester piece has not be dyed, cut or tampered with, you may return your BOUCHRA Hair Extensions within 30 days of delivery. BOUCHRA HAIR Extensions are packaged with a special security seal which identifies if the extensions have been taken out. We also ask that you send us an email BEFORE returning.

Why are BOUCHRA HAIR Extensions non-returnable if opened?

Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken. 

How do I make a return?

You must contact us first at (info@bouchrahair.com) within the Seven (7) days return period of receiving your order. All BOUCHRA HAIR Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. 

We will then provide you with our return address which is in sharjah,UAE, where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.

Do I have to pay for the shipping of my return?

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because BOUCHRA HAIR will not be responsible for lost returns. 

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened BOUCHRA HAIR Extension set for a set of the right color within seven (7) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered.

When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.

May I return BOUCHRA HAIR Extensions without contacting you?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. 

How may I contact you?

You may contact us by e-mail at info@bouchrahair.com and we will reply to your email in less than 24 hours.

If you wish to exchange your item(s) please follow our exchange policy.